New Temkin Group Research Shows That Successful Firms Have More Engaged Employees

Posted: 18th February 2015 10:01

Fourth Annual Study Examines Employee Engagement of More Than 5,000 U.S. Employees
Temkin Group, a leading market research and consulting firm that helps organizations transform their customer experience, released a new research report: "Employee Engagement Benchmark Study, 2015." The report analyzes the level of engagement that more than 5,000 full-time U.S. employees have with their employers, and compares these results to similar Temkin Group studies from the previous three years.

The study, which is based on a survey of employees completed in Q3 2014, shows that 77% of employees in companies that have significantly better financial performance than their peers are highly or moderately engaged, compared with only 49% of employees in companies with lagging financial performance. The study also compared companies with high levels of customer experience to those who have lagging customer experience, and found that customer experience leaders have 50% higher levels of engaged employees.

"Engaged employees provide an enormous competitive advantage," states Bruce Temkin, Customer Experience Transformist & Managing Partner of Temkin Group. "When employees are engaged, they behave in ways that are consistent with the goals of the organization, and good things happen."
Some of the other findings from the research include:

• The number of highly and moderately engaged employees in the U.S. increased from 55% last year to 57% this year.
• Compared with disengaged employees, highly engaged employees are 2.5 times as likely to stay at work late if something needs to be done after the normal workday ends, more than twice as likely to help someone at work even if they don't ask for help, more than three times as likely to do something good for the company that is not expected of them, and more than five times as likely to recommend that a friend or relative apply for a job at their company.
• Ninety-one percent of highly engaged employees always or almost always try their hardest at work, compared with 67% of disengaged employees.
• 25- to 34-year-old employees are the most engaged group while 45- to 54-year-old employees are the least engaged.
• Senior executives are 50% more likely than individual contributors to be highly or moderately engaged.
• Of the 15 industries measured in the study, construction has the highest level of engaged employees while transportation and warehousing has the lowest.

To gauge employee engagement, the research uses the Temkin Employee Engagement Index, which is a three-question assessment completed by survey respondents.

The report "Employee Engagement Benchmark Study, 2015" can be downloaded from the Customer Experience Matters blog, as well as from the Temkin Group website.